Refund & cancellation policy

Every purchase on Exams Duniya is a one-time payment for access to a single mock test. Access is granted to your account immediately after payment succeeds — there is no subscription, nothing renews, and there is nothing to cancel later.

Once a payment succeeds, the purchase cannot be cancelled and the amount is not refundable. The test, its questions and its solutions are available to you the instant you pay, so we cannot un-deliver them.

This applies whether or not you go on to attempt the test. In particular:

• Changing your mind, buying the wrong test, or buying a test you already owned is not a ground for a refund. Check the test page before you pay — it lists the number of questions, the duration and the marking scheme.
• Not attempting the test, running out of time, or being unhappy with your score is not a ground for a refund.
• Free tests and tests unlocked with a 100% coupon involve no payment, so nothing can be refunded.

The rule above is about buyer’s remorse, not about our mistakes. We will refund you in full, without argument, in these cases:

• You were charged more than once for the same test. We refund every duplicate charge.
• Money left your account but the test never appeared. If we cannot give you access, we refund you.
• The test was faulty or withdrawn. If a paper is broken, badly mis-keyed, or we take it down before you could reasonably attempt it, we refund you.
• You were charged for something you did not buy. Tell us and we will investigate with our payment gateway.

If we suspend or close your account because of something in our terms of service — sharing question papers, using multiple accounts, scraping the site — no refund is due for tests already bought.

Write to support@examsduniya.in from the email address on your account, within 7 days of the charge, and include:

• the receipt number from Payments in your dashboard,
• the name of the test, and
• what went wrong.

You can find the receipt number, and a printable receipt, under Payments in your dashboard.

• We reply within 48 hours and decide within 3 working days.
• Approved refunds are issued through Razorpay to the original payment method. We cannot send a refund anywhere else.
• Razorpay and your bank then take 5 to 7 working days to put the money back. For UPI it is usually faster; for international cards it can take longer.
• You will get an email when the refund is issued, and the refund is shown against the order under Payments in your dashboard.

When a refund is issued, access to that test is removed from your account. Any coupon used on the order is not restored.

If a payment fails, or you close the window part-way through, no test is unlocked. Banks sometimes hold the amount for a short while before releasing it; that money is not with us and is normally back with you within 5 to 7 working days on its own. If it is not, write to us with the date and amount and we will chase it with Razorpay.

If anything here is unclear, or you think your situation is not covered, email support@examsduniya.in. Support hours are Monday to Saturday, 10:00 to 18:00 IST.